Privacy Policy
Last updated: 13 September 2026
Introduction
Rosebay Property Solutions Ltd ("Rosebay Property", "we", "our" or "us") respects your privacy and is committed to protecting your personal data.
This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, contact us, book a call, download resources, enquire about our services or otherwise interact with Rosebay Property Solutions Ltd.
Please read this Privacy Policy carefully to understand how we use your information.
Who We Are
Rosebay Property Solutions Ltd is a company registered in England and Wales.
Registered Office:
Beavan Webb, Burford House
48 Beam Street
Nantwich
CW5 5LJ
Email: hello@rosebayproperty.co.uk
Telephone: 07466 446688
Rosebay Property Solutions Ltd is the Data Controller responsible for your personal information.
What Information We Collect
Depending on how you interact with Rosebay Property, we may collect:
Identity Information
Name
Title
Contact Information
Email address
Telephone number
Postal address
Property and Investment Information
Investment goals
Property requirements
Property ownership details
Budget and investment preferences
Information supplied during enquiries, discovery calls and onboarding
Marketing Information
Communication preferences
Records of consent
Email engagement and subscription preferences
Technical Information
Subject to your cookie preferences, we may collect:
IP address
Browser type
Device information
Website activity
Pages visited
Referral source
Marketing campaign interactions
For more information, please see our Cookie Policy.
How We Collect Information
We may collect information when you:
Complete an enquiry form
Book a Discovery Call
Download a guide or resource
Contact us by email, telephone or WhatsApp
Register for events or webinars
Complete onboarding forms
Interact with our website
Subscribe to updates or marketing communications
How We Use Your Information
We may use your personal information to:
Respond to enquiries
Arrange and provide our services
Communicate with you about property opportunities
Manage Discovery Calls and onboarding
Send information you have requested
Improve our services and website
Maintain business records
Meet legal and regulatory obligations
Understand website and marketing performance
We will only use your information where we have a lawful basis for doing so.
Marketing Communications
If you request information from us, download a resource, book a call, attend an event or otherwise express an interest in Rosebay's services, we may contact you with relevant information and updates.
You can unsubscribe or withdraw your consent at any time by:
Clicking the unsubscribe link in our emails, where available
Contacting us directly
We will always respect your communication preferences.
Compliance and Security
Rosebay Property Solutions Ltd takes data protection seriously.
To help protect our clients and their information:
We are registered with the Information Commissioner's Office (ICO)
We are supervised under HMRC Anti-Money Laundering (AML) regulations
We are members of The Property Ombudsman redress scheme
We maintain appropriate business and professional insurance
We implement appropriate security measures designed to protect personal information from loss, misuse, unauthorised access, disclosure or alteration.
Sharing Information
We do not sell your personal information.
We may share information with trusted third parties where necessary to operate our business and provide our services.
These may include:
Squarespace (website hosting)
Take Flight CRM (CRM, communications and booking systems)
Meta (advertising and analytics)
Professional advisers
Payment providers
Solicitors, brokers or other property professionals where relevant to a transaction
Regulatory or legal authorities where required by law
Any information shared will be limited to what is reasonably necessary.
How Long We Keep Information
We retain personal information only for as long as reasonably necessary to:
Respond to enquiries
Provide our services
Meet legal and regulatory obligations
Maintain business records
Resolve disputes or complaints
Retention periods may vary depending on the nature of the information and any legal requirements applicable at the time.
Your Rights
Under UK data protection law, you have the right to:
Access your personal information
Correct inaccurate information
Request deletion of your information
Restrict how your information is used
Object to certain types of processing
Withdraw consent where processing is based on consent
Request a copy of information you have provided
If you wish to exercise any of these rights, please contact us using the details below.
Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact:
Rosebay Property Solutions Ltd
Beavan Webb, Burford House
48 Beam Street
Nantwich
CW5 5LJ
Email: hello@rosebayproperty.co.uk
Telephone: 07466 446688
Complaints
Rosebay Property Solutions Ltd is committed to providing a professional and transparent service. If you are unhappy with any aspect of our service, we encourage you to contact us first so that we have the opportunity to resolve your concerns.
Email: hello@rosebayproperty.co.uk
Telephone: 07466 446688
If we are unable to resolve your complaint, you may be entitled to refer the matter to The Property Ombudsman, of which Rosebay Property Solutions Ltd is a member.
For further information, please visit:
The Property Ombudsman
https://www.tpos.co.uk
If your complaint relates to the way we handle your personal information, you also have the right to lodge a complaint with the Information Commissioner's Office (ICO).
For more information, please visit:
Information Commissioner's Office
https://www.ico.org.uk
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes to our business, services or legal requirements.
The latest version will always be available on this page.